Effective Date: July 29, 2026
Last Updated: August 5, 2026

Mergun Agency Inc. (“Mergun Agency,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, retain, and safeguard information when you:

• Visit https://mergun-agency.com
• Complete a contact, consultation, intake, referral, or application form
• Purchase an education consulting or university application package
• Submit documents to us
• Communicate with us by email, phone, SMS, WhatsApp, Facebook Messenger, Instagram, or another authorized channel
• Otherwise use our education consulting, university application, transfer-support, or related services

By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy. Where applicable law requires consent for a specific use of personal information, we will request that consent separately.

We collect information reasonably necessary to provide our services, process applications, communicate with clients, operate our business, and comply with applicable legal obligations.

We may collect:

• Full legal name
• Preferred name
• Date of birth
• Email address
• Phone number
• Mailing or residential address, when applicable
• Country of citizenship or residence
• Emergency contact information, when voluntarily provided
• Parent or legal-guardian information, when applicable

We may collect:

• Current or previous school or university
• Educational history
• Degree and program information
• Academic background
• Grade point average
• Degree certificates or diplomas
• Official or unofficial transcripts
• Course records
• English-language test results
• Resume or CV
• Statement of Purpose or personal statement
• Academic goals and program preferences
• Intended university, program, or intake
• Information concerning transfer credits
• Admission decisions and enrollment information

When relevant to the requested service, we may collect:

• Passport identification page
• Visa information
• Current or previous Form I-20
• Form I-94
• SEVIS-related information
• Current immigration or student-status information
• School-transfer information
• Documents relating to admission, enrollment, or I-20 processing
• Other identification or immigration-related documents voluntarily provided by you

Mergun Agency is not a law firm and does not use this information to provide legal representation. Such information is collected only when reasonably necessary for education consulting, university application, enrollment, transfer-support, or related administrative services.

When required for a university application, enrollment, or I-20 process, we may collect:

• Bank letters or financial-support documents
• Sponsor name and contact information
• Sponsor relationship to the applicant
• Sponsor letters or affidavits of support
• Financial eligibility information
• Other financial documents requested by an educational institution

Please provide only the financial information specifically requested. Unless required by the educational institution, you should redact unnecessary bank-account or other highly sensitive numbers before submitting documents to us.

We may collect information submitted through:

• Contact forms
• Consultation forms
• Intake questionnaires
• Eligibility assessments
• University application forms
• Document-upload forms
• Service-package orders
• Referral forms
• Payment and checkout pages
• Client-support communications

This may include your preferred program, service package, desired intake, educational goals, transfer timeline, requested level of support, and other information relevant to the service you select.

If you participate in a referral program, we may collect:

• The referring client’s name and contact information
• The referred person’s name and contact information
• The relationship between the participants
• The selected application package
• Payment and application-processing status
• Information required to verify referral eligibility and issue a reward

You should not provide another person’s personal information unless you have their permission to do so.

Payments may be processed through Stripe or another authorized third-party payment provider.

We may receive limited transaction information, such as:

• Name of the purchaser
• Billing contact information
• Amount paid
• Service package purchased
• Payment date and status
• Transaction or payment-reference number
• Refund, dispute, or chargeback status

We do not directly store full credit-card or debit-card numbers. Payment-card information is handled by the applicable payment provider under its own privacy and security practices.

We may retain records of communications related to our services, including:

• Emails
• Phone-call notes
• Consultation notes
• SMS or text messages
• WhatsApp conversations
• Facebook Messenger conversations
• Instagram Direct Messages
• Website-form submissions
• Document requests
• Application updates
• Customer-support records
• Communications concerning payments, refunds, disputes, or referrals

We do not intentionally record telephone or video calls without providing notice or obtaining consent when required by applicable law.

When you visit our website, certain technical information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Referring website
• Pages viewed
• Links or buttons selected
• Date and time of access
• Approximate geographic location
• Website-interaction and usage statistics
• Cookie or similar technology identifiers
• Error, performance, and security logs

We may collect information:

• Directly from you
• From a parent, legal guardian, or authorized sponsor
• Through our website, forms, checkout pages, and intake questionnaires
• Through email, phone, WhatsApp, social media, or other communications
• From educational institutions involved in your application
• From authorized service providers
• From a person who refers you, when permitted
• Automatically through cookies, analytics, logs, or similar technologies
• From publicly available sources when reasonably necessary to provide requested services

If another person provides information on your behalf, that person represents that they are authorized to provide it.

We may use personal information to:

• Provide education consulting services
• Review your eligibility for a university or program
• Evaluate your academic profile and educational goals
• Recommend suitable universities or academic programs
• Prepare, review, correct, and submit university applications
• Review academic, identification, immigration, sponsorship, and financial documents
• Assist with admission, enrollment, and university-transfer processes
• Provide general SEVIS transfer and I-20 checklist guidance
• Process tuition-assistance confirmation requests
• Communicate with educational institutions about your application
• Provide application, enrollment, and transfer updates
• Send intake forms and document requests after payment
• Process and verify payments, refunds, disputes, and chargebacks
• Administer and verify referral rewards
• Schedule consultations and respond to inquiries
• Provide customer support
• Send service-related emails, reminders, and notifications
• Improve our website, forms, services, and customer experience
• Protect against fraud, abuse, security threats, and unauthorized activity
• Maintain accurate business, transaction, and application records
• Establish, exercise, or defend legal claims
• Comply with applicable laws, regulations, court orders, and legal obligations

We will not use personal information for an unrelated purpose without providing appropriate notice or obtaining consent when required by law.

After you purchase a service package or submit an inquiry, our systems may automatically:

• Send a payment confirmation
• Send the applicable intake form
• Request documents
• Provide application instructions
• Send appointment or deadline reminders
• Notify our staff that follow-up is required
• Send updates relating to the purchased service

These automated communications are used to deliver and manage the service you requested. They do not represent an admission decision, university approval, I-20 approval, SEVIS transfer approval, or immigration decision.

We do not sell or rent personal information.

We may disclose personal information only when reasonably necessary for the purposes described in this Privacy Policy.

With your authorization or as necessary to provide the service you request, we may share relevant information and documents with:

• Clarewood University
• Another university or educational institution to which you request assistance applying
• Authorized admissions or enrollment personnel
• Designated School Officials when relevant to an authorized enrollment or transfer process
• Credential-evaluation or document-verification providers requested by the institution

Information may be used by the institution to review eligibility, process an application, make an admission decision, complete enrollment, evaluate financial documentation, issue admission documents, process an I-20, review a SEVIS transfer, or confirm tuition assistance.

Educational institutions make their own decisions and maintain their own privacy practices. Their use of your information may also be governed by their respective privacy policies and applicable law.

We may share information with service providers that assist us with:

• Payment processing
• Website hosting
• Website security
• Customer-relationship management
• Online forms and intake questionnaires
• Document storage and processing
• Email and automated communications
• Appointment scheduling
• Analytics and website performance
• Accounting, bookkeeping, or business operations
• Fraud prevention and payment-dispute management

These providers may access information only as reasonably necessary to perform services for us and are subject to their own contractual and legal obligations.

We may disclose information to attorneys, accountants, insurers, consultants, or other professional advisors when reasonably necessary for legal compliance, risk management, dispute resolution, or business operations.

We may disclose information when we reasonably believe disclosure is necessary to:

• Comply with applicable law
• Respond to a subpoena, court order, or lawful government request
• Protect the rights, safety, property, or security of Mergun Agency, our clients, or others
• Investigate suspected fraud, abuse, or unlawful conduct
• Enforce our agreements
• Establish, exercise, or defend legal claims

If Mergun Agency is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, information may be disclosed or transferred as part of that transaction, subject to applicable law and appropriate confidentiality protections.

We may share information with another person or organization when you direct us to do so or provide appropriate authorization.

If you apply to Clarewood University through Mergun Agency, you authorize us, subject to our Terms & Conditions, to use and share relevant information for:

• Initial eligibility review
• Application preparation and submission
• Document review and correction
• Admission processing and follow-up
• Enrollment assistance
• Financial-document review
• I-20 checklist and processing support
• SEVIS transfer guidance
• Tuition-assistance confirmation
• Communication concerning your application status

Only information reasonably relevant to these purposes will be shared.

Clarewood University independently controls its admission, enrollment, I-20, SEVIS, academic, and tuition-assistance decisions. Information submitted to Clarewood University may be retained by the university under its own policies even if you later discontinue Mergun Agency’s services.

Depending on your location and applicable law, we may process personal information because:

• Processing is necessary to provide a service you requested
• Processing is necessary to take steps before entering into a service agreement
• You provided consent
• We have a legitimate business interest in operating and protecting our services
• Processing is necessary to comply with a legal obligation
• Processing is necessary to establish, exercise, or defend legal claims

Where processing is based on consent, you may withdraw that consent, subject to applicable law. Withdrawal does not affect processing already completed lawfully and may prevent us from continuing a service that requires the information.

Our website may use cookies and similar technologies to:

• Operate essential website functions
• Maintain website security
• Remember user preferences
• Understand website traffic and usage
• Identify technical problems
• Improve website performance and customer experience

You may limit or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

Third-party services integrated with our website may place or access their own cookies according to their respective privacy policies.

With your consent when required, we may send information about:

• Education consulting services
• University opportunities
• Application deadlines
• Information sessions
• Promotions or referral programs
• Other services that may be relevant to you

You may opt out of marketing emails by using the unsubscribe option provided or contacting us directly.

Opting out of marketing does not prevent us from sending essential service-related communications concerning a purchase, payment, application, document request, appointment, or active client matter.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against:

• Unauthorized access
• Loss
• Misuse
• Alteration
• Improper disclosure
• Accidental destruction

These safeguards may include access controls, secure third-party platforms, account authentication, restricted staff access, and appropriate business procedures.

However, no website, email system, electronic transmission, or storage method can be guaranteed to be completely secure. You should use caution when transmitting sensitive documents through electronic communication channels.

If applicable law requires notice following a qualifying data-security incident, we will provide notice as required.

We retain personal information only for as long as reasonably necessary to:

• Provide and complete requested services
• Process and document university applications
• Maintain transaction and business records
• Administer referral rewards
• Respond to inquiries or customer-support requests
• Comply with tax, accounting, contractual, and legal obligations
• Resolve disputes
• Prevent fraud or abuse
• Enforce our agreements
• Establish, exercise, or defend legal claims

Retention periods may vary depending on the type of information, the service provided, university requirements, legal obligations, and the existence of a dispute.

When information is no longer reasonably required, we may securely delete, destroy, or anonymize it, subject to applicable law and technical limitations.

Information already submitted to an educational institution or third-party provider may remain subject to that organization’s independent retention practices.

Depending on your location and applicable law, you may have the right to:

• Request confirmation that we process your personal information
• Request access to personal information we maintain about you
• Request correction of inaccurate or incomplete information
• Request deletion of certain personal information
• Request a portable copy of certain information
• Withdraw consent where processing is based on consent
• Opt out of marketing communications
• Object to or request restriction of certain processing
• Appeal a denial of a privacy request when applicable law provides that right
• Submit a complaint to an appropriate privacy or consumer-protection authority

These rights may be subject to legal exceptions. For example, we may retain information necessary to complete a transaction, comply with law, maintain required business records, resolve disputes, prevent fraud, or defend legal claims.

To submit a privacy request, contact us at mergun.agency@gmail.com.

We may request reasonable information to verify your identity and protect against unauthorized access. An authorized agent may submit a request when permitted by law, but we may require proof of the agent’s authority.

We will respond within the period required by applicable law.

If you provide information concerning a sponsor, parent, legal guardian, emergency contact, referral, or another person, you represent that:

• The information is accurate
• You are authorized to provide it
• You have informed the person that their information may be provided to and processed by Mergun Agency

We may contact that person when reasonably necessary to verify authorization or provide the requested service.

Our website and graduate education consulting services are not directed to children under 13 years of age.

We do not knowingly collect personal information online directly from a child under 13 without verifiable parental consent when required by law. If we learn that such information was collected without appropriate authorization, we will take reasonable steps to delete it.

Individuals under 18 may not independently purchase a service package. If services are requested for a minor, a parent or legal guardian must complete the purchase, provide required authorization, and participate as appropriate.

If you believe a child or minor has provided personal information without appropriate authorization, please contact us at mergun.agency@gmail.com.

Mergun Agency operates in the United States.

If you access our website or use our services from outside the United States, your information may be transferred to, stored in, and processed in the United States or another country where our authorized service providers operate.

Privacy and data-protection laws in those locations may differ from the laws of your country. Where required, we will use appropriate safeguards or obtain consent for international transfers.

Our website or communications may contain links to third-party websites, social-media platforms, payment processors, universities, or other online services.

We do not control and are not responsible for the privacy, security, content, or practices of independent third parties.

We encourage you to review the privacy policy of each third-party service before providing personal information.

Mergun Agency is an independent education consulting company.

We are not:

• A university
• An immigration law firm
• A government agency
• Authorized to make university admission decisions
• Authorized to issue an I-20 or approve a SEVIS transfer
• Authorized to make visa, CPT, OPT, or other immigration decisions

We use personal information to provide education consulting, application assistance, administrative support, and general process guidance. Admission, enrollment, I-20, SEVIS, visa, tuition-assistance, and immigration decisions are made by the applicable educational institution or government authority.

We may update this Privacy Policy to reflect changes in:

• Our services
• Our website or technology
• Our application and payment processes
• Our service providers
• Applicable legal or regulatory requirements

The revised version will be posted on this page with an updated “Last Updated” date.

Material changes will apply prospectively unless otherwise required by law. We may provide additional notice of material changes when appropriate.

We encourage you to review this Privacy Policy periodically.

If you have questions about this Privacy Policy, wish to exercise a privacy right, or have concerns regarding how we handle personal information, please contact:

Mergun Agency Inc.
Email: info@mergun-agency.com
Website: https://mergun-agency.com
WhatsApp: https://wa.me/message/TBSUP4CW56MLG1